There's much to see here on our site. So, take your time, look around, and learn all there is to know about us. We hope you find the answers to any questions your may have on our site and take action to join us in TRANSFORMING LIVES THROUGH YOUR OWN GLOBAL IMMERSION EXPERIENCE! Please take a moment to drop us a line at — info@help2serve.care — if you have addtional questions not addressed on our site!
Please reach us at info@help2serve.care if you cannot find an answer to your question.
At HELP2SERVE.CARE, your safety, health, and well-being are our top priorities. While traveling and volunteering in low-resource and remote regions can present unique challenges, we’ve put strong systems in place to support and protect you every step of the way.
Our volunteer programs are built on trust, preparation, and partnership—and the majority of our participants complete their experience safely and successfully.
⏳ While our travel tours offer an abundance of adventure and sightseeing opportunities, our volunteer weeks also include scheduled blocks of time for local exploration and relaxation.
In all cases, your safety always comes first—which is why volunteers are not permitted to explore alone. Every free-time activity must be done in a small group, following our well-established safety protocol.
📌 The key takeaway?
We always stay together. No exceptions.
🛡️ Essential Safety Precautions for Small Groups Abroad
As part of every Help2Serve.Care trip, your safety is our top priority. That’s why we’ve implemented the following safety standards for all participants, especially during independent or free-time activities:
✅ Required Group Size
When engaging in any activities away from the main group, you must travel in groups of at least four fellow volunteers.
Why four? This “Two Pairs Method” ensures:
This buddy system will be introduced during your Pre-Departure Safety Training and reinforced each day during our Morning Safety Briefings.
🔄 Daily Safety Briefings
We will conduct:
These discussions will include key topics such as:
📱Tech-Enabled Safety Tools
We will use shared group chats and location-sharing apps (such as WhatsApp and Life360) to:
Every accommodation and volunteer site is carefully vetted and selected based on strict criteria, including:
Our team performs routine check-ins and regular evaluations to ensure your surroundings are safe, secure, and welcoming.
Our in-country staff are trained professionals with deep knowledge of the local area and a long-standing commitment to volunteer safety. They are prepared to respond to:
They’ll ensure you get the care and support you need, whether that means medical attention, help from local authorities, or embassy assistance.
Once your deposit is paid, you’ll receive access to a detailed Pre-Departure Guide that includes:
We strongly recommend saving these contacts and sharing them with your emergency contact at home before you travel.
About 3 weeks before your trip, at your pre-departure meeting you'll receive:
At your pre-departure meeting, you’ll also have be introduced your you fellow volunteers so then you can exchange names and emails of fellow volunteers in your host country so you can continue to connect in advance.
We maintain 24/7 emergency lines staffed by a HELP2SERVE.CARE representative to:
We partner with trusted guesthouses, and dorm-style housing that meet our hygiene, safety, and comfort standards. In most locations:
A Warm Welcome, Right From the Start
Your orientation your first volunteer site will include:
While we take every step to protect you, we also count on you to:
Your experience will challenge and change you—and with our support, you’ll return more confident, capable, and inspired to lead with purpose.
🎒 More details will be shared at your Pre-Departure Meeting. Stay tuned for the full safety orientation and get excited for a safe, meaningful, and unforgettable experience!
Your safety and well-being are our top priorities at HELP2SERVE.CARE.
If a medical emergency occurs during your trip, you can feel confident knowing
We also require all participants to carry valid travel and medical insurance, so you’re covered in case of unexpected situations.
Our local partners and program leaders are trained to handle emergencies with professionalism, empathy, and speed. You’ll never be left to navigate a situation alone.
We’re here for you—every step of the way.
🛑 Volunteer Conduct & Clinical Boundaries
As a volunteer, your role is strictly observational. You will not provide direct patient care or medical intervention. All clinical experiences will be under the direct supervision of a licensed local healthcare professional.
🔒 Why This Matters:
Respecting patient safety, local laws, and medical regulations is not just important—it’s essential. We are guests in a host healthcare system, and professionalism is non-negotiable.
📵 No Devices During Clinical & Volunteer Activities
To ensure respect, privacy, and focus, phones, cameras, and recording devices are strictly prohibited during the following:
During these moments, devices must remain stored and silenced. You may use personal devices only during free time, and never within or near patient care areas or volunteer events.
📸 Want photos?
We’ve got you covered! Group leaders will help coordinate photo opportunities during appropriate times and locations—with permission—focused on your experience with fellow volunteers (not patients or clinical settings).
🙅♂️ Social Media & Privacy
Please do not post photos, videos, or recordings from any healthcare facility, training, or service activity. This includes:
⚠️ Always ask before capturing or sharing.
We want you to remember your experience—the right way.
⚖️ Legal & Ethical Boundaries for All Volunteers
Even if a licensed U.S. provider is present with your group (and one will be), your scope of practice as a foreign volunteer is extremely limited. This policy protects you, the patients, and the integrity of the program.
✅ All volunteers must sign a formal acknowledgment of these guidelines before departure.
🚨 Violation of these policies can lead to:
❤️ Thank You for Upholding These Standards
By honoring these policies, you demonstrate professionalism, respect, and cultural humility—qualities that define the very best future healthcare providers.
📵 No Devices During Clinical & Volunteer Activities
To ensure respect, privacy, and focus, phones, cameras, and recording devices are strictly prohibited during the following:
During these moments, devices must remain stored and silenced. You may use personal devices only during free time, and never within or near patient care areas or volunteer events.
📸 Want photos?
We’ve got you covered! Group leaders will help coordinate photo opportunities during appropriate times and locations—with permission—focused on your experience with fellow volunteers (not patients or clinical settings).
🙅♂️ Social Media & Privacy
Please do not post photos, videos, or recordings from any healthcare facility, training, or service activity. This includes:
⚠️ Always ask before capturing or sharing.
We want you to remember your experience—the right way.
✅ All volunteers must sign a formal acknowledgment of these guidelines before departure.
🚨 Violation of these policies can lead to:
❤️ Thank You for Upholding These Standards
By honoring these policies, you demonstrate professionalism, respect, and cultural humility—qualities that define the very best future healthcare providers.
At HELP2SERVE.CARE, your journey is about more than volunteering—it’s about respect, commitment, and purposeful impact. Please take a moment to understand the expectations that keep our experience safe, ethical, and empowering for all.
🔹 Follow the Lead of Clinical & Project Staff
All participants are expected to follow the rules, guidance, and policies set forth by both your local Project Coordinator and clinical leadership team.
🎯 Be Present & Committed
You are expected to participate fully in all volunteer activities unless illness or unforeseen emergencies arise. During your volunteering focused part of your immersion experience, sightseeing and side trips are only permitted during scheduled excursions outlined in your itinerary.
Program schedules are carefully designed by HELP2SERVE.CARE in collaboration with local partners and cannot be changed upon request. Any time-off requests must be for emergencies and approved by HELP2SERVE.CARE leadership.
Failure to follow your program schedule may result in immediate dismissal.
🌍 You’re Here to Serve
We are guests in the host country. Our role is to serve with humility, gratitude, and cultural sensitivity. This is a unique opportunity to represent your country with honor and uplift communities through service.
🚫 Zero Tolerance Policies
✅ NEUTRALITY
🕊️ Avoid political discussions. This experience is about service, not politics. Please refrain from expressing personal political views or preferences while abroad and during any and all experiences while serving with or on your adventure tour with HELP2SERVE.CARE. Staying neutral helps build trust and respect with local communities and fellow volunteers. Also, expressing political views via clothing or other non verbal actions or forms of media is also not permissible during your HELP2SERVE.CARE experience. Political based communications (verbal or non-verbal) can result in program termination.
💬 Cultural Sensitivity is Essential
👥 Relationships Abroad
Please use discretion when interacting socially, especially in personal or romantic contexts. Be aware of risks including STIs and cultural misunderstandings. Our priority is your safety and well-being.
🏠 Program Structure & Accommodations
Accommodations and placements are thoughtfully arranged and cannot be changed in-country. Requests must be made to HELP2SERVE.CARE leadership before changes can be granted.
Your host is opening up their treasured place to you—please honor that generosity by respecting their space, their culture, and the rules. This not only ensures a positive experience for everyone, but helps you build meaningful and lasting relationships during your stay.
Be mindful of our hosts guidelines and traditions and embrace the opportunity to learn and adapt with gratitude.
Please do not invite outside guests or friends to your accommodations. Overnight visitors are not permitted under any circumstance, for your safety and out of respect for our hosts and your peers.
Maintain a clean and organized personal space. If appropriate, and if your feeling generous, offer to assist with small chores for our hosts—it’s a simple and powerful way to show appreciation and contribute to the overall experience.
The use of alcohol or tobacco inside our host accommodation is not permitted. Respect this rule at all times to maintain a safe, healthy, and respectful environment.
Treat the our hosts accommodations and all belongings with care. If something is accidentally damaged, please inform your host family and be prepared to take responsibility.
Kindness, consideration, and respect go a long way in making you feel at home—even across the globe.
You are part of something powerful—where compassion meets professionalism, and service shapes futures.
Let’s honor this journey together.
At HELP2SERVE.CARE, success abroad starts with the right mindset. We’ve crafted a set of values that will empower your growth, strengthen your impact, and help you fully embrace this once-in-a-lifetime experience.
✅ INITIATIVE
🌱 Jump in wholeheartedly and stay actively involved with an upbeat spirit. Your enthusiasm uplifts those around you and adds even more value to your journey.
✅ PATIENCE
⏳ The pace of life in your host community may be slower than what you're accustomed to. Embrace the change of tempo, go with ease, and find joy in the journey—not just the destination.
✅ ADAPTABILITY
🌦️ Schedules may shift. Roads may flood. Wi-Fi may be unpredictable. When you stay flexible and open to change, you'll discover growth in every moment. Embrace the detours—they often lead to the best stories.
✅ THOUGHTFULNESS
🤝 Communicate clearly. Let your local team know if you're running late. If you're feeling unwell or need help, alert your program leader so we can support you. Dependability matters.
✅ APPRECIATION
💙 Many local leaders and community members give their time out of compassion and purpose—not compensation. While your insights are valued, honoring their knowledge and long-standing dedication is key.
✅ WARMTH
😊 Make the first move—say hello, smile, and learn from those around you. Being open and approachable deepens your relationships and your impact.
✅ NEUTRALITY
🕊️ Avoid political discussions. This experience is about service, not politics. Please refrain from expressing personal political views or preferences while abroad. Staying neutral helps build trust and respect with local communities and fellow volunteers. Also, expressing political views via clothing or other non verbal actions or forms of media is also not permissible during your HELP2SERVE.CARE experience.
✅ OPEN-MINDEDNESS
🌍 The food, language, traditions, and sounds might feel unfamiliar at first and that’s okay! Dive in with curiosity. You’ll be amazed how quickly your comfort zone grows, embrace new experiences with curiosity and humility. With time, your perspective—and comfort zone—will expand in amazing ways.
Always Remember: You’re more than just a traveler. You are a guest, a teammate, and a cultural ambassador—for your country, school and or community, for the local organization(s) also trying to help those in need, and for HELP2SERVE.CARE.
✅ Transportation = Covered & Coordinated for You!
🚐 Private Group Transportation is 100% Included
From the moment you land, all in-country travel—airport pickup, lodging transfers, volunteer sites, and adventure tours—is fully pre-arranged and FREE to you as a participant.
📍 Departure Times & Locations Are Fixed
To ensure a smooth and safe experience, transportation only departs at designated times and from designated locations. There are no alternate free transport options.
💸 Need Different Travel Arrangements?
Any request for alternate or personalized transportation will be at your own expense and must be pre-approved.
🚫 Safety First — Stay With the Group!
For your protection, you are required to travel with the group at all scheduled times. Choosing to separate from the group or arrange your own transit may result in dismissal from the program for violating our safety protocols.
❤️ We’re Here to Keep You Safe
Group travel isn’t just convenient—it’s part of our “Safety in Numbers” policy. Your well-being is our top priority, and staying together is how we ensure it.
🌍✨ Travel Insurance Commitment & Participant Agreement
At HELP2SERVE.CARE, your safety, well-being, and peace of mind are our top priorities. To ensure a secure and successful experience abroad, all participants are required to carry specific travel insurance. This agreement outlines what is needed and how we can support you in making sure you’re covered.
1. ✅ What You’re Required to Have
Before participating, you must purchase a travel insurance policy that includes at least the following:
• Trip Cancellation Protection – to help recover expenses if you’re unable to attend for an unexpected reason
• Emergency Medical & Evacuation Coverage – to support you in case of illness or injury
• Coverage for All Adventure Activities In Your Specific Program Plan – your adventure tour part of your program plan typically will include activities like ziplining, rafting, surfing, kayaking, or similar activities, (see your specific program plan of choice which will lists all your adventure activities). Please know your policy must include coverage for all the adventure activities in your specific program plan. Please check the details with your chosen insurance provider when purchasing your plan and know most plans do not automatically cover all activities and often you will have to add/purchase additional “riders” for adventure activities.
• Medical Insurance – valid throughout your entire time abroad, covering clinic or hospital visits, illness, and emergencies
Your coverage must begin at least before or on the day you depart and end after you return home, fully covering your immersion experience dates.
2. 📄 What You Will Need to Submit
To keep everything smooth and secure:
• No less than 30 days prior to your departure date you will be required to upload a copy or clear photo of your insurance confirmation (showing your name, policy number, and provider)
• Please remember to carry a digital or printed copy of your policy with you during your entire immersion experience.
These steps are required for participation and help ensure your safety.
3. 🤝 Your Responsibility
By joining HELP2SERVE.CARE immersion experience program, you agree to:
• Purchase and maintain the required travel insurance
• Confirm that your policy meets the minimum standards
• Understand that HELP2SERVE.CARE does not provide insurance and is not liable for uncovered costs
• Accept that failure to provide proof of insurance may result in removal from the program
We’re happy to answer any questions or guide you through your options!!!
4. 🧳 Strongly Recommended Coverage
In addition to the required coverage listed above, we highly recommend you include:
• Baggage Loss or Theft Coverage
• Baggage Delay Reimbursement
• Trip Delay or Interruption Coverage
• Accidental Death & Dismemberment (AD&D)
• Repatriation of Remains
• 24/7 Travel Assistance Services
And please know:
Travel insurance won’t cover every situation. Common exclusions include:
5. ❤️ Health Insurance vs. Travel Insurance
Most domestic health plans do not cover international care. That’s why dedicated travel insurance is required—it’s designed to protect you from the unexpected while you’re abroad.
6. 🌐 Where to Get Covered
You’re free to choose your own provider. Below is a list of several travel insurance companies and please know there are many more options to choose from, beyond those on this list:
You can also:
• Consult a local travel agent
• Speak with your university or study abroad advisor
• Compare options using online travel insurance marketplaces
💡 Pro Tip: For full cancellation coverage, many providers require that your policy be purchased within 14 days of making your program deposit.
✅ Final Reminder
We want you to feel safe, supported, and prepared for a life-changing journey. Travel insurance is more than a requirement—it’s a smart and protective investment in your health, trip, and peace of mind.
If you have questions or want help choosing the right policy, we’re here for you!
Please know no less than 30 days before departure you will be required to sign a confirmation agreement related to the travel insurance requirements. See below for an example of an agreement you will be required to sign 30 days prior to your trip departure.
✍️ Confirmation & Agreement
I understand the insurance requirements outlined above. By signing below I am confirming I have obtained and will carry the required policy. I accept full responsibility for my insurance choices and release HELP2SERVE.CARE from liability related to incomplete or invalid coverage.
Full Name (Print):
Program Location & Dates:
Insurance Provider:
Policy Number:
Policy Dates (Start–End):
Signature: _______________________
Date: ____________________
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